Executive Team

Steve Wilson

President and Chief Executive Officer

Promoted to President in December 2010 and Chief Executive Officer in June 2011, Steve Wilson joined the company in November 2008 as Senior Vice President and General Manager. Prior to joining, Mr. Wilson spent twenty years with Global Hyatt Corporation, gaining extensive experience in operations and financial management and serving as General Manager of several of Hyatt's highest profile domestic properties. Mr. Wilson began his career as a Hyatt Corporate Management Trainee and held various management positions in large and small luxury hotels and resorts across the United States.

Joel Shumaker

General Manager

Joel founded JRS International over 40 years ago. From 1980-2010, Joel and his team of experts grew JRS from one customer to +250, spanning the US and Caribbean and serving such brands as The Ritz-Carlton, Four Seasons and Hyatt, to name a few. Joel decided to join JRS International with The Service Companies in October 2010, citing the shared customer base, attention to detail and dedication to customer service as the reasons for the partnership. Joel continues to lead the JRS team as part of the The Service Companies leadership team.

Victor Lopez

Senior Vice President of Business Development

Victor Lopez has a distinguished 35 years of experience in all facets of hotel development and operation, including a 30 year career at Hyatt Hotels Corporation, most recently as senior vice president for development and field operations specializing in the Caribbean and Latin America. In his leadership roles at Hyatt, he oversaw the operations of 32 properties from South America to Hawaii, including all resort properties in North America. He was instrumental in the development and implementation of the Camp Hyatt, Spa Hyatt, Golf Hyatt and learning vacation programs, as well as the gaming operations attached to Hyatt Resorts.

John Thiesfeld

Senior Vice President of Sales and Marketing

John Thiesfeld joined the company in August 2009. Mr. Thiesfeld most recently ran a hospitality asset management firm, primarily focused on driving revenue and NOI growth at large luxury hotel and resort properties. Prior to asset management, John enjoyed a distinguished 25 year career in hospitality sales and marketing. Within that tenure, John spent nearly 17 years with Hyatt Hotels Corporation progressing from on property sales leadership to running the sales, revenue and marketing operations for some of Hyatt's largest and most profitable regions.

Matt Sanfilippo

Senior Vice President of Human Resources

Matt Sanfilippo joined the company as Director of Human Resources in November, 2010. Prior to joining The Service Companies, Mr. Sanfilippo spent over six years with the world's largest casino hotel company, Caesars Entertainment. While with Caesars, Matt held various leadership roles in Human Resources including, Employee Relations Manager, Human Resources Manager and Director-Human Resources. Prior to Caesars, Matt spent four years proudly serving in the United States Air Force at Nellis Air Force Base in Las Vegas, NV. Matt was promoted into his current role overseeing all Human Resources functions in January, 2014.

Bruce Ballard

Chief Financial Officer

Bruce joined the company in July 2009 after having spent over 25 years in the hospitality and transportation industries. He spent 20 years with ARAMARK of which 18 years were in the Audit, Finance and Accounting areas. Bruce held the Chief Financial Officer position of ARAMARK's Campus Services division for over 12 years where the company grew to over $900 million in revenues. In addition, Bruce has held key operational executive positions with ARAMARK and FirstGroup America, the largest manager of transportation services in North America. Bruce earned both his Bachelor's and Master's of Business Administration degrees from the Wharton School of Business at the University of Pennsylvania.

Kurt Wong

Chief Operating Officer

Kurt Wong started in the hospitality business with Hilton Hotels Corporation in the food and beverage division. He eventually ran all F&B operations for Hilton in Reno, Nevada. In 2004 Mr. Wong joined Harrah's as the Director of Food and Beverage for the Harrah's Reno, and was quickly promoted to Director of Operations, responsible for all non-gaming operations for their 1,000 room casino resort. In 2008, he was promoted again to Vice President of Asian Player Development based out of San Francisco, CA. Mr. Wong joined the company in April of 2009 as Vice President of Operations and in 2012 became Senior Vice President of Operations and Continuous Improvement. He was promoted to his current role as Chief Operating Officer overseeing all aspects of operations for the company and nurturing strong on-going relationships with the brands we serve, in September, 2015.

Management Team

Chris Coffman

Vice President of Operations

Chris Coffman joined JRS International in March 1992 as a window cleaner in Hilton Head, SC. Chris continued to grow with JRS International and now manages over a hundred window and chandelier cleaning clients in 37 locations. Chris also oversees employee staffing & training, safety, and customer contracts & support for JRS's chandelier and window cleaning operations.

Richard Smith

Vice President of Operations

Richard Smith joined JRS International in 1990 as a front-line window clearer. Over the ensuing years, he worked his way up to his current role as Vice President of Operations, overseeing the Southeast United States, Caribbean and Mexico. Under Richard's leadership, the region has grown from one hotel to one of the largest regions in the JRS portfolio.

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